We have experience in different sectors
We have large international clients portfolio
Our quality measures to maintain and achieve our clients KPIs
We have a high customer retention rate because of our support
CsMena is one of the leading and most equipped call center service providers in Jordan. We clearly understand that our growth depends on the growth of our clients and therefore we lay focus on the goals of our clients. Helping our clients achieve their goals automatically pushes us to higher heights.
Our high-quality services help you achieve your business goals by reaching your current and potential customers effectively.
CsMena can be your HR outsourcing partner for all or some of the HR activities related to your contact center’s personnel.
Content moderation is necessary for websites, applications, and online communities that use User-Generated Content (UGC).
CsMena can be your hosting partner in Jordan by providing the needed center facility and infrastructure for your resource usage.
Outsourcing business process operations are cost-effective for any business as it increases revenue and frees up working capital. At CsMena we provide BPO based on the best international practices and cost-effective strategy.
Based on the best practices, we enable access to real-time and historical data, and we offer comprehensive quality control management based on our analytics, which includes quality planning, quality planning, quality assurance, and quality control with an emphasis on continuous improvement in areas of development.
Our recruiting strategies, procedures, systems, and tools are all carefully developed and targeted to shorten the time it takes to locate, recruit, and hire qualified people.
Our leadership team believes that partnerships must be earned and will do everything possible to provide you and your customers with an exceptional client and customer experience.
We implement outsourced services programs that help eCommerce clients get closer to their customers while reinforcing customer loyalty.
From Customer Support to order processing at CsMena we provide immediate and appropriate support across various channels.
CsMena as a BPO service provider offering customized solutions to the healthcare industry helping them with customer relations and administrative challenges
CsMena has been created over the past couple of years and is changing the way phone orders are handled.
When your customers expect Real-time responses, expert knowledge, and multilingual agents, then outsourcing to CsMena is the right choice.
At CsMena we can help you in fundraising related activities, back-office support, IT, and many other domains.
CsMena can operate and handle logistic companies’ customer service, back-office support, document processing or phone-based customer contact.