About Us

About Us

BREIF ABOUT US
WE HAVE WORKED WITH A DIVERSE CUSTOMER BASE! 
HOW CAN WE HELP YOU?

CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

OUR PLAN

We plan to work around the clock to save valuable time and effort for our clients in dealing with their customers. Our growth is based on the satisfaction of our clients and therefore works on satisfying clients so that they can in turn grow us.

OUR MISSION

Being a service-based institution, our mission is to focus on client and end-user satisfaction giving your company a competitive advantage through customer satisfaction and cost-effective operations. We aim to build a long-lasting client relationship by accomplishing your business goals.

OUR VISION

To be the leading call center and business management company in Jordan and beyond. To contribute to our client’s longevity and profitability in the marketplace and be a stakeholder in product development methodologies while ultimately ensuring our strategic growth and a reasonable return to our investor.

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How we growth
our business.

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AT YOUR SERVICE

We plan to work around the clock to save valuable time and effort for our clients in dealing with their customers. Our growth is based on the satisfaction of our clients and therefore works on satisfying clients so that they can in turn grow us.

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24/7 AVAILABILITY

Service that is available at any time and usually, every day. An alternate orthography for the numerical part includes 24/7.

 
 
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QUALITY ASSURANCE

An effective Quality Assurance framework that has been tried and tested, and would ensure effective delivery of the service.

 
 
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MANAGEMENT STANDARDS

Work with international standards, professionally demands relationships, control & support.

 
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AFFORDABLE PRICES

Our pricing is well matched by the service we offer and therefore you can be sure that you will get a service worth every dollar you pay.

 
FAQ

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