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About Us

CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

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King Abdullah The 2nd St. Building No. 181, Beside Khalda Circle, Amman – Jordan

Email: [email protected]
Phone: +962 6 5300999
Phone 2: +962 79 0300999
Join Our Team: [email protected]

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Content Moderation

Content moderation

Content moderation is a fundamental service for online communities that protect users from being exposed to potentially harmful content that will not only harm users’ experience but may also cause legal liabilities to business owners and negative social impact.
When you choose our moderation service, you can confidently expand your safe presence over the internet with the assistance of our expert content moderators and our diverse team of technical resources. Our expert moderators can provide tailored moderation approaches to meet each business’s requirements.
Nothing beats an AI for speed, but nothing beats a human for care and understanding of local and language differences, therefore we efficiently synergize Human moderation and technology.
Our moderation is a multicultural customizable service that can be local to you, wherever you are. Our teams handle content moderation for your business.

What we offer

Our moderation services can flexibly adapt to your business’s values and content policies, we offer moderation services for:

User-Generated Content (UGC) communities moderation

Social media platforms moderation

E-commerce websites and online marketplace moderation

User-Generated Content (UGC) communities moderation

UGC communities can take many forms, including blogs, reviews, photos, testimonials, and videos, their user’s engagement and safety are driven by the quality and relevance of the posted content. We ensure that UGC platform users are compliant with policies and community rules. Our moderators will take appropriate action only when the content is considered harmful or commits a preach to your UGC policies such as hate speech, cyberbullying, online harassment, nudity, and fraud.

Social media platforms moderation

Our moderators observe, escalate, and respond to Content posted on social sites as part of our UGC moderating outsourcing services for successful community management of social media legitimate users to decrease the impact of hate speech, cyberbullying, online harassment, nudity, and fraud.

E-commerce websites and online marketplace moderation.

some of the challenges that E-commerce retailers and online marketplaces face are maintaining a high-quality listing and interaction to drive trade. at CsMena we help online e-commerce websites to decrease harmful content, fraudulent offers, illegal products, or poor-quality listing.
We precisely implement your policies and rules to keep your website safe and trusted.

We moderate all types of content:

At CsMena we Deploy experienced human resources to moderate all types of content including:

Live stream moderation

Text and chat moderation

Image and videos moderation

Voice( Audio) moderation

Live stream moderation

Live streaming increased the sense of urgency to make sure that user-generated content (UGC) platforms safeguard their communities from inappropriate content.

 

In order to detect content as soon as a user violates the rules, our team monitor content for sexual content, hate speech, violence, etc. we will keep an eye on your online platform for the safety of your audience.

Text and chat moderation

Text and chat moderation is essential to ensure that only appropriate user-generated content is submitted and that your users’ online experience is devoid of anything offensive. 

 

Protect your identity by removing anything that could subject your brand to security concerns or legal problems by filtering posts, comments, reviews, or live chat based on pre-defined criteria. At CsMena do this in a variety of languages.

Image and videos moderation

Our image moderation team detects and flags a range of inappropriate content to provide your users with the greatest online experience possible. 

 

Every month, we process a huge volume of visual content, yet our moderators achieved a high detection rate and accuracy for offensive visual content.

Voice( Audio) moderation

Our experts moderate voice and audio content efficiently, t detect any offensive or inappropriate content such as sexual content, hate speech, violence, etc.

Our features

High Audited Volumes

High accuracy moderation

24/7 Support for variable time zones

Multilingual moderators

Arabic dialect content moderation

Frequently asked questions

What is content moderation?
Content moderation is a pre-determined set of procedures that use User-Generated Content (UGC) to avoid potentially harmful contents that will not only harm the experience of your legitimate users but may also result in legal liabilities for your business.
Why is content moderation important?
Having a team of content moderators on hand safeguards both your brand and your users. CsMena employs experienced human resources to moderate all types of content. Our Human-powered 24*7 multilingual content moderators will undoubtedly help you to protect your users' experience, your brand, and your company's image.
What are examples of content moderation?

Text, images, video, and live streams can all be subject to content moderation. CsMena manages all types of content, including voice moderation, chat moderation, and e-commerce websites moderation, to ensure that your service level meets your business standards.

 
What are the multilingual content moderation services offered by us?

CsMena's content moderation services include over 300 moderators who can moderate in multiple languages. Including to thousands of units that are moderated monthly with high accuracy and audit volumes.

 

Content Moderation

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Consider Transparency & Legal Factors

Consider Transparency & Legal Factors

Prevention of Misinformation

Consider Transparency & Legal Factors

Consider Transparency & Legal Factors

Consider Transparency & Legal Factors

Rise of Violent Content

Adherence of Content Policies

Consider Transparency & Legal Factors

Consider Transparency & Legal Factors

Consider Transparency & Legal Factors

Content Moderation​

Since UGC is created by customers, and to avoid potentially harmful contents that will not only harm your legitimate users’ experience but may also cause legal liabilities and negative social impact at CsMena our moderators ensure UGC platforms safety.

A Customer-Centric Approach​

A Customer-Centric Approach​

A Customer-Centric Approach​

A Customer-Centric Approach​

A Customer-Centric Approach​

A Customer-Centric Approach​

A Customer-Centric Approach​

At CsMena we moderate ?

Our Multilingual moderators help your brand moderate prohibited content includes:

  • Child Sexual Abuse Material (CSAM)
  • Graphic violence, drugs, or weapons
  • Hate speech, insults, abuse, bullying, or harassment
  • Misogyny
  • Nudity
  • Scams or fraud
  • Self-harm
  • Sex solicitation
  • Terrorism or radicalization
  • Racism
  • Politics
  • and more …
content moderation

Content Moderation

Content moderation is necessary for websites, applications, and online communities that use User-Generated Content (UGC) to avoid potentially harmful contents that will not only harm your legitimate users’ experience but may also cause legal liabilities for your business, on the other hand, e-commerce websites and marketplace applications need content moderation in order to maintain your service level up to your business standards.

 

our Human -Powered 24X7 multilingual content moderators will definitely help you to protect your users experience, protects your brand, and it protects your company’s image.

Contact Us

OUR SERVICES

At CsMena we Deploy experienced human resources to moderate all types of content including

Live streaming increased the sense of urgency to make sure that user-generated content (UGC) platforms safeguard their communities from inappropriate content. In order to detect content as soon as a user violates the rules, our team monitor content for sexual content, hate speech, violence, etc. we will keep an eye on your online platform for the safety of your audience

Our image moderation team detects and flags a range of inappropriate content to provide your users with the greatest online experience possible. Every month, we process a huge volume of visual content, yet our moderators achieved a high detection rate and accuracy for offensive visual content

Text and chat moderation is essential to ensure that only appropriate user-generated content is submitted and that your users' online experience is devoid of anything offensive. Protect your identity by removing anything that could subject your brand to security concerns or legal problems by filtering posts, comments, reviews, or live chat based on pre-defined criteria. At CsMena do this in a variety of languages

E-commerce websites' product listings should be detailed enough to accurately display the attributes. Only a few things are controlled to improve user experiences, such as products with poor picture quality, descriptions that are placed in the wrong categories, or items that appear to be duplicated. Similar to this, products that are counterfeit or that violate brands or copyrights are all subject to e-commerce moderation for the appropriate listings.

Frequently asked questions

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What is content moderation?

Content moderation is a pre-determined set of procedures that use User-Generated Content (UGC) to avoid potentially harmful contents that will not only harm the experience of your legitimate users but may also result in legal liabilities for your business. 

Why is content moderation important?

Having a team of content moderators on hand safeguards both your brand and your users. CsMena employs experienced human resources to moderate all types of content. Our Human-powered 24*7 multilingual content moderators will undoubtedly help you to protect your users' experience, your brand, and your company's image.

What are examples of content moderation?

Text, images, video, and live streams can all be subject to content moderation. CsMena manages all types of content, including voice moderation, chat moderation, and e-commerce websites moderation, to ensure that your service level meets your business standards.

What are the multilingual content moderation services offered by us?

CsMena's content moderation services include over 100 moderators who can moderate in multiple languages. Including to thousands of units that are moderated monthly with high accuracy and audit volumes.

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