About Us


CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

Contact Us


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King Abdullah The 2nd St. Building No. 181, Beside Khalda Circle, Amman – Jordan

Email: [email protected]
Phone: +962 6 5300999
Phone 2: +962 79 0300999
Join Our Team: [email protected]

Our Social Network


Our services & expertise

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Retina Ready

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Fully Responsive

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Free Updates

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5-Star Support

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CsMena

All Industries in one place

Experts

In CsMena, we have a lot of experience in various industries

Personalized

In all served industries,we offer you personalized services.

Support

Continuous, unlimited support in whatever field you work in

Sign Up & Get The Best Deals

    First Name

    Last Name

    E-mail

    Let’s grow together to the next level

    CsMena believes that assisting our clients in achieving their goals automatically propels us to greater

    Our Features

    A Customer-Centric Approach

    Cost Effective Services

    Agile Customer Service

    Accurate and transparent KPIs

    Customizable customer support

    Cost-effective outsource partner

    Why CsMena?

    Our Experience

    We have experience in different sectors

    Large Portfolio

    We have large international clients portfolio

    High Quality

    OUR Our quality measures to maintain and achieve our clients KPIs

    Ultimate Support

    We have a high customer retention rate because of our support

    OUR SERVICES

    Contact Center Management​

    Our high-quality services help you achieve your business goals by reaching your current and potential customers effectively.

    Human Resources Outsourcing

    CsMena can be your HR outsourcing partner for all or some of the HR activities related to your contact center’s personnel.

    Content moderation

    Content moderation is necessary for websites, applications, and online communities that use User-Generated Content (UGC).

    Rent Facilities

    CsMena can be your hosting partner in Jordan by providing the needed center facility and infrastructure for your resource usage.

    Contact Center Management​

    Our high-quality services help you achieve your business goals by reaching your current and potential customers effectively.

    Human Resources Outsourcing

    CsMena can be your HR outsourcing partner for all or some of the HR activities related to your contact center’s personnel.

    Content moderation

    Content moderation is necessary for websites, applications, and online communities that use User-Generated Content (UGC).

    Rent Facilities

    CsMena can be your hosting partner in Jordan by providing the needed center facility and infrastructure for your resource usage.

    Easily show off what you do and how you do it.

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    Served Industries

    Retail & E-commerce BPO

    We implement outsourced services programs that help eCommerce clients get closer to their customers while reinforcing customer loyalty.

    Telecommunication

    From Customer Support to order processing at CsMena we provide immediate and appropriate support across various channels.

    Health Care

    CsMena as a BPO service provider offering customized solutions to the healthcare industry.

    Restaurants

    CsMena has been created over the past couple of years and is changing the way phone orders are handled.

    Travel and Tourism

    When your customers expect Real-time responses, expert knowledge, and multilingual agents, then outsourcing to CsMena is the right choice.

    Non-Profit Organizations BPO

    NGOs have numerous back-office activities and processes that can be managed more efficiently if they are outsourced to the professional service providers.

    Logistics

    CsMena can operate and handle and operate logistic companies’ customer service, back-office support, document processing or phone-based customer contact.

    Our Differentiators

    Cost-effectiveness advantage

    Outsourcing business process operations are cost-effective for any business as it increases revenue and frees up working capital. At CsMena we provide BPO based on the best international practices and cost-effective strategy.

    Leadership advantage

    Our leadership team believes that partnerships must be earned and will do everything possible to provide you and your customers with an exceptional client and customer experience.

    Recruiting Advantage

    Our recruiting strategies, procedures, systems, and tools are all carefully developed and targeted to shorten the time it takes to locate, recruit, and hire qualified people.

    Training Advantage

    When outsourcing, one of the most crucial links in the chain is training to guarantee your brand image is sustained. Our trainers collaborate closely with you to ensure that technical knowledge is managed to pass to the CsMena team assigned to represent your brand and services.

    Quality advantage

    Based on the best practices, we enable access to real-time and historical data, and we offer comprehensive quality control management based on our analytics, which includes quality planning, quality planning, quality assurance, and quality control with an emphasis on continuous improvement in areas of development.
    WHO WE ARE

    Call Center and Communication Management Solutions

    CsMena is one of the leading and most equipped inbound call center service providers in Jordan. We clearly understand that our growth depends on the growth of our clients and therefore we lay focus on the goals of our clients. Helping our clients achieve their goals automatically pushes us to higher heights.

    Make a difference

    Unmatched power

    Satisfied clients

    Best solutions

    Bright Ideas

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    Responsive

    WooCommerce

    SEO optimized

    Pixel-perfect design

    Awesome shortcodes

    WPBakery

    Innovative Teams

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    No Coding Required

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    Beautiful Design

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    Easy Drag And Drop

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    Easy & Simple - No Coding Required!

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    A Startup Theme Like No Other

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    Big data, big ideas and huge innovations.

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    Is StartIT WooCommerce comaptible?

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    Is StartIT WooCommerce comaptible?

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    Is StartIT WooCommerce comaptible?

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    No Coding Required

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    Beautiful Design

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    Easy Drag And Drop

    Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim

    Easy & Simple - No Coding Required!

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    A Startup Theme Like No Other

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    Awesome shortcodes

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    Basic
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    $ 80 Monthly
    Regular
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    $ 100 Monthly
    best choice
    Gold
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    $ 150 Monthly
    Premium
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    $ 200 Monthly
    m

    Easy to use, one-click import and no coding required.

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    Great for tech & startups

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    m
    150

    Cups Of Coffee

    28

    Awards Won

    85

    Satisfied Clients

    235

    Projects Finished

    OUR LATEST SERVICES

    We Offer Better Solution For Your Business

    Our high-quality services help you achieve your business goals by reaching your current and potential customers effectively and creating for them a convenient memorable customer experience.

    Content moderation is necessary for websites, applications, and online communities that use User-Generated Content (UGC) to avoid potentially harmful contents that will not only harm your legitimate users’ experience but may also cause legal liabilities for your business, on the other hand, e-commerce websites and marketplace applications need content moderation in order to maintain your service level up to your business standards.

    Efficient and productive employees are the drivers of a workplace. CsMena can be your HR outsourcing partner for all or some of the HR activities related to your contact center’s personnel.

    CsMena, can be your hosting partner in Jordan by providing the needed center facility and infrastructure for your resource usage. We host your operations in our contact center facilities, and we provide a span of value-added services.

    Present your own tech or startup business with StartIT

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