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About Us

CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

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King Abdullah The 2nd St. Building No. 181, Beside Khalda Circle, Amman – Jordan

Email: [email protected]
Phone: +962 6 5300999
Phone 2: +962 79 0300999
Join Our Team: [email protected]

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e-commerce and retail

CSMENA > e-commerce and retail

Retail & e-commerce BPO

Working with big clients in the e-commerce industry gave us the needed experience that is needed to optimize customer experiences and sales across channels to improve customer satisfaction, build loyalty, grow revenues, and reduce operational costs.

We implement outsourced services programs that help eCommerce clients get closer to their customers while reinforcing customer loyalty. Working with us you gain access to highly qualified professionals who have extensive experience in customer service.

we provide your e-commerce with:

    • Refund management
    • Customer Service.
    • Order management (outstanding COD management)
    • Claim management.
    • Customer satisfaction survey.
    • Back-office service.
    • Lead generation.
    • Upsells and cross-sells
    • Order tracking.
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Frequently asked questions

What is retail and e-commerce in BPO?

Retail and e-commerce in BPO revolves around businesses that sell their products online and require custom software systems to provide cross-channel experiences to their customers. CsMena has been  working with large clients in the e-commerce industry that provided us with the requisite skills to optimize customer experiences and sales across channels in order to improve customer satisfaction, build loyalty, grow revenues, and reduce operational costs.

How do the retail and e-commerce work?

CsMena typically implements outsourced services programs that assist e-commerce clients in getting closer to their customers while strengthening customer loyalty. Working with us gives you access to highly qualified professionals with extensive customer service experiences!

What are the major types of e-commerce operations?

CsMena can provide services such as refund management, customer services, order management (outstanding COD management), customer satisfaction surveys, back-office services, and much more for your company and business.