About Us


CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

Contact Us


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King Abdullah The 2nd St. Building No. 181, Beside Khalda Circle, Amman – Jordan

Email: [email protected]
Phone: +962 6 5300999
Phone 2: +962 79 0300999
Join Our Team: [email protected]

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Travel and tourism

CSMENA > Travel and tourism

Travel and tourism

Travel and tourism is an industry that requires extensive customer interaction. This translates into more customer service calls, emails & web chats.

The challenge is accentuated further due to the fact that the customer service agents need to have technical skills and soft skills to be able to provide meaningful services such as emergency assistance, travel booking modifications, reservation reconfirmation, etc.

When your customers expect Real-time responses, expert knowledge, and multilingual agents, then outsourcing to CsMena is the right choice.

Our experienced team works round the clock to ensure that all customer queries, communication and complaints are handles in a good time. Our well-rounded services give you a competitive advantage by allowing you to deliver delightful customer service at a low cost.

Services that CsMena can support :

    • Sales.
    • Hotel Bookings Management.
    • Ticketing.
    • Loyalty Program Management.
    • Lost Baggage Tracing.
    • Customer Support.
    • Specialty Help Desk.
    • Pre-Sales Chat Programs.
    • Onboarding/Welcome Programs.
    • Quotes/Packages.
    • Payments/Billing Inquiries.
    • Notifications/Travel Updates.
    • Appointments Setting & Reservations.
    • After-Hours and Overflow Answering. 

Frequently asked questions

How important is tourism in increasing interactions?

Travel and tourism is an industry that necessitates extensive customer interaction, which requires more customer service calls, emails, and web chats. The difficulty here is heightened by the fact that customer service representatives must possess both technical and soft skills in order to provide meaningful services. 

What services do travel and tourism in need of?

Meaningful services, such as emergency assistance, travel booking modifications, and reservation reconfirmation, are required. When your customers expect real-time responses, expert knowledge, and multilingual agents, CsMena is the right choice since our experienced team works around the clock to ensure that all customer queries, communication, and complaints are handled in a timely manner.

Does it cost much to have customer services in this industry?

Our comprehensive services in CsMena give you a competitive advantage by enabling you to provide excellent customer service at a low cost.