CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.
Contact Us
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King Abdullah The 2nd St. Building No. 181, Beside Khalda Circle, Amman – Jordan
Since UGC is created by customers, and to avoid potentially harmful contents that will not only harm your legitimate users’ experience but may also cause legal liabilities and negative social impact at CsMena our moderators ensure UGC platforms safety.
Moderation
Multilingual moderators
Arabic , English , German, French , Turkish, Spanish , Italian and more
High accuracy rate
High Response rate
Large Audit Volumes
Human powered moderation
Increase Agent efficiency
At CsMena we moderate ?
Our Multilingual moderators help your brand moderate prohibited content includes:
Child Sexual Abuse Material (CSAM)
Graphic violence, drugs, or weapons
Hate speech, insults, abuse, bullying, or harassment
Misogyny
Nudity
Scams or fraud
Self-harm
Sex solicitation
Terrorism or radicalization
Racism
Politics
and more …
At CsMena we Deploy experienced human resources to moderate all types of content including:
Live streaming moderation
Image and videos moderation
Text and chat moderation
Voice moderation
Key Content Moderation Trends
Consider Transparency & Legal Factors
Prevention of Misinformation
Dealing with Spam Content
Enhance Quality Management
Check Authenticity of the Content
Rise of Violent Content
Adherence of Content Policies
Follow Demographic Bias
Implement Hybrid approach
Ensure Privacy and Safety for Users
Our Approaches to content moderation
Proactive moderation:
Also known as pre-moderation, a person or tool publishes,rejects, or edits UGC before it is published.
Post moderation:
In this approach, a person or tool reviews UGC after publication. This means that UGC goes live prior to moderation.
Reactive moderation:
In the reactive moderation approach, other users can flag inappropriate content for the moderator(s) to delete.
Real-time automated moderation:
Automated moderation means that all UGC submitted to an online platform is automatically accepted, rejected, or sent to human moderation, according to the platform’s specific guidelines and rules.
We take care of our moderator’s well-being
Coming across disturbing content daily it might affect moderators mindset and emotional stability , this is why we have launched in-house wellness program.