About Us

CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

Contact Us


King Abdullah The 2nd St. Building No. 181, Beside Khalda Circle, Amman – Jordan

Email: [email protected]
Phone: +962 6 5300999
Phone 2: +962 79 0300999
Join Our Team: [email protected]

Our Social Network

Content Moderation

Content Moderation​

Since UGC is created by customers, and to avoid potentially harmful contents that will not only harm your legitimate users’ experience but may also cause legal liabilities and negative social impact at CsMena our moderators ensure UGC platforms safety.


Multilingual moderators

Arabic , English , German, French , Turkish, Spanish , Italian and more

High accuracy rate

High Response rate

Large Audit Volumes

Human powered moderation

Increase Agent efficiency

At CsMena we moderate ?

Our Multilingual moderators help your brand moderate prohibited content includes:

  • Child Sexual Abuse Material (CSAM)
  • Graphic violence, drugs, or weapons
  • Hate speech, insults, abuse, bullying, or harassment
  • Misogyny
  • Nudity
  • Scams or fraud
  • Self-harm
  • Sex solicitation
  • Terrorism or radicalization
  • Racism
  • Politics
  • and more …
At CsMena we Deploy experienced human resources to moderate all types of content including:

Live streaming moderation

Image and videos moderation

Text and chat moderation

Voice moderation

Key Content Moderation Trends

Consider Transparency & Legal Factors

Prevention of Misinformation

Dealing with Spam Content

Enhance Quality Management

Check Authenticity of the Content

Rise of Violent Content

Adherence of Content Policies

Follow Demographic Bias

Implement Hybrid approach

Ensure Privacy and Safety for Users

Our Approaches to content moderation

Proactive moderation:

Also known as pre-moderation, a person or tool publishes,rejects, or edits UGC before it is published.

Post moderation:

In this approach, a person or tool reviews UGC after publication. This means that UGC goes live prior to moderation.

Reactive moderation:

In the reactive moderation approach, other users can flag inappropriate content for the moderator(s) to delete.

Real-time automated moderation:

Automated moderation means that all UGC submitted to an online platform is automatically accepted, rejected, or sent to human moderation, according to the platform’s specific guidelines and rules.

We take care of our moderator’s well-being

Coming across disturbing content daily it might affect moderators mindset and emotional stability , this is why we have launched in-house wellness program.
Periodic Discussions
24/7 Support & Guidence
24/7 Psycological support
Positve Work Enviroment
Partnership with mental health professionals