About Us

CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

Contact Us


King Abdullah The 2nd St. Building No. 181, Beside Khalda Circle, Amman – Jordan

Email: [email protected]
Phone: +962 6 5300999
Phone 2: +962 79 0300999
Join Our Team: [email protected]

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Why Companies Use HR Outsourcing Services

Why Companies Use HR Outsourcing Services

HR Outsourcing is the practice of hiring a third-party provider to handle all or some of an organization’s HR functions. This can include tasks such as recruiting, hiring, payroll, benefits administration, and employee relations.

There are many reasons why companies choose to HR outsourcing their HR functions. Some of the most common reasons include:

To save money. Outsourcing HR can help businesses save money on salaries, benefits, and other HR-related costs.
To free up time and resources. By outsourcing HR, businesses can free up their internal HR staff to focus on other priorities, such as strategic planning and employee development.
To improve efficiency. Outsourcing HR can help businesses improve the efficiency of their HR processes by leveraging the expertise and resources of a third-party provider.
To gain access to specialized expertise. Outsourcing HR can give businesses access to specialized expertise that they may not have in-house, such as expertise in compensation and benefits, employment law, or talent acquisition.
To reduce risk. Outsourcing HR can help businesses reduce the risk of legal liability associated with HR matters.

The specific HR functions that a company outsources will vary depending on the size and needs of the business. However, some of the most common HR functions that are outsourced include:-

Recruiting and hiring. This includes sourcing and screening candidates, conducting interviews, and making hiring decisions.
Payroll processing. This includes calculating and issuing paychecks, tracking time and attendance, and managing employee benefits.
Benefits administration. This includes providing employees with information about their benefits, enrolling them in benefits plans, and processing claims.
Employee relations. This includes handling employee complaints, resolving disputes, and conducting employee investigations.
Training and development. This includes designing and delivering training programs, assessing employee training needs, and tracking employee development progress.

Here are some additional things to consider when deciding whether or not to outsource HR:

The size and complexity of your business. Larger businesses with complex HR needs may be better off outsourcing some or all of their HR functions.
Your budget. Outsourcing HR can be a cost-effective way to manage your HR needs, but it's important to factor in the cost of the services you need.
Your in-house HR capabilities. If you have a strong in-house HR team, you may not need to outsource all of your HR functions. However, if your HR team is small or inexperienced, outsourcing may be a better option.
Your strategic goals. If you're looking to focus on your core business activities, outsourcing HR can free up your time and resources to do so.

If you’re considering HR outsourcing it’s important to do your research and choose a reputable provider that can meet your specific needs. You should also get everything in writing, including the scope of services, the cost, and the terms of the agreement, the added value for your hr outsourcing partner services…

By carefully considering the factors involved, you can make an informed decision about whether or not outsourcing HR is right for your business.