About Us

CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

Contact Us


King Abdullah The 2nd St. Building No. 181, Beside Khalda Circle, Amman – Jordan

Email: [email protected]
Phone: +962 6 5300999
Phone 2: +962 79 0300999
Join Our Team: [email protected]

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Call Center Outsourcing Trends in 2023

Call Center Outsourcing Trends in 2023

The call center outsourcing market is expected to grow significantly in the coming years, driven by a number of factors, including:

The increasing complexity of customer interactions
The growing demand for omnichannel customer support
The need to reduce costs and improve efficiency
The shortage of qualified call center staff in many countries
Increased focus on omnichannel customer support: Customers today expect to be able to contact businesses through a variety of channels, including phone, email, chat, and social media. Call center outsourcing providers are responding to this demand by offering omnichannel customer support solutions.
Greater use of artificial intelligence (AI) and automation: AI and automation are being used in call centers to improve efficiency and reduce costs. For example, AI-powered chatbots can handle routine customer inquiries, freeing up human agents to focus on more complex issues.
More personalized customer service: Customers expect personalized service, and call center outsourcing providers are using data and analytics to deliver on this expectation. For example, agents may be able to access customer purchase history and other data to provide more relevant and timely support.
Greater emphasis on security: Call centers handle sensitive customer data, so security is a top priority. Call center outsourcing providers are investing in security measures to protect customer data from cyberattacks.

Benefits of call center outsourcing

There are a number of benefits to call center outsourcing, including:

Cost savings: Call center outsourcing providers can often provide services at a lower cost than it would cost a company to do the work in-house. This is because call center outsourcing providers have economies of scale and access to lower-cost labor markets.
Improved efficiency: Call center outsourcing providers can help businesses to improve the efficiency of their customer service operations by streamlining processes and using the latest technologies.
Access to skilled and experienced staff: Call center outsourcing providers have access to a large pool of skilled and experienced customer service professionals. This can be especially beneficial for businesses that are struggling to find and retain qualified staff.
Improved customer satisfaction: Call center outsourcing providers can help businesses to improve their customer satisfaction rates by providing timely and professional support.

How to choose a call center outsourcing provider :-

Services offered: Make sure that the provider offers the services that you need.
Pricing: Get quotes from multiple providers to compare prices.
Experience: Choose a provider with experience in your industry and with the specific services that you need.
Reputation: Read reviews of the provider from other customers.
Security: Make sure that the provider has adequate security measures in place to protect your customer data.

Call center outsourcing can be a valuable tool for businesses of all sizes. By outsourcing their call center operations to a qualified provider, businesses can save money, improve efficiency, and offer their customers better support.

If you are considering call center outsourcing, be sure to do your research and choose a provider that is right for your business.